Contact CAOS Conflict Management on 020 3371 7507

Online Conflict Coaching Training
 An Introduction to the Philosophies, Principles and Practice of the CAOS Model of Conflict Coaching

Online Conflict Coaching Skills Training (CAOS Model)Online Conflict Coaching Skills Training (CAOS Model)

Our 6-session online conflict coaching training is an interactive programme via Zoom, held weekly covering the origins of the CAOS Model of Conflict Coaching and the thinking and practices that underpin it.  


This model, derived from a related model of mediation was developed and pioneered as the first ‘stand-alone’ conflict coaching service in the UK, and made available to the general public in London in 2008. 

Each weekly session of this online conflict coaching training course will be for 2 hours but attendees are asked to allow up to 2hrs 15mins because of the interactive nature of the programme sometimes leading to exploration requiring run-over. 

There will also be a free 1hr Review Forum 3 days after each session to allow for reflection, questions and discussion between participants. Review Forums will not introduce new content but will focus on the preceding session to allow for questions and clarifications that may have arisen subsequent to attendance.

Review Forum attendance is not required in order to receive the course completion certificate but is highly recommended as an additional space for development of understanding of the topic and discussion of any session assignments that are provided for attendees to reflect more deeply on the content. 

Sessions will be for a maximum of 6 participants. 

Course sessions and Review Forums will be recorded for use in developing other programmes and for participants who are unable to attend to catch up. A fee of £15 will be charged for recordings of the main sessions and Review Forums to cover costs. 

Attendees of the online conflict coaching training course will also be able to join the LinkedIn group – CAOS Conflict Coaching and Mediation Support Group – to continue practice related discussions with other members of the CAOS Learning Community of Mediation and Conflict Coaching Practitioners. 

"The online conflict coaching training was a massive success for me. I learned a tool through which I can support my clients.

I love the CAOS model simplicity and ease to use. On the other hand, it challenges me and requires a lot of self-reflection.

Alan is an inspiring instructor who demonstrated all the CAOS principles. Therefore, it was easy to learn from him. He gave a lot of practical examples and answered all questions.

Sessions were well structured. I’d do it again. Highly recommend it!"

Diana Mosonyi – Organizational Ombuds, Mediator, who attended our February/March 2021 course.

Dear Alan,

I wanted to say thanks for the [Online] Conflict Coaching course.  I enjoyed it and actually used it in a community case for a mediation service for whom I volunteer – with some great results!

It was a neighbourhood dispute where the complainant was the one reluctant to do a joint meeting. 

I just applied what we learnt in conflict coaching - a couple of 1:1 meetings with them and bingo … issues ceased.  Been ok for three or so weeks now and the complainant said to me yesterday “we have come so far in such a short time.”  WOW! This had been an issue for 4 years with many complaints to the housing provider! 

Tracy Weight who attended the first run-through of our online conflict coaching training course in July/August 2020


What aspects of the course worked well for you? Why?

The practices in breakout groups and in the whole group. I really love the principles not prescribed method approach, and found the referring back to the principles (and the reasoning behind the principles) throughout really helpful. 

I would have struggled to attend in London in person because of family commitments, having an online session suddenly made this accessible to me. I realise it’s a pared down version of the face to face but it was still very valuable.

The Thursday sessions were useful for the wider context, having Suzy give snippets about her work was really inspiring.

Would you recommend the course to other people?  

Kim Balmer - MESH - Mediation Sheffield

Check out this article 'What IS Conflict Coaching' to find out how this approach to conflict coaching was originally developed in West London, UK in 2008/2009.

You might also want to watch this video that is used for clients to gain an initial understanding of the process:

When is the next online conflict coaching training course?

The next course begins on Monday 12th April  to Monday 17th May (note 4th session is on Tuesday 4th May as Mon 3rd May is a Bank Holiday) 2021. All sessions are from 6.30pm - 8.30pm (UK - London time) with the optional Review Forums 3 days after each session on Thursdays from 7pm-8pm.

Please CONTACT US in order to express your interest and to request a booking form. Use ONLINE Conflict Coaching Training option on our contact form

Alternatively you can simply scroll down to our booking form link below and send your scanned booking request to us. 

Are you from outside the UK? 

Please note that our Online Conflict Coaching Training Course is available to International Attendees via the 'magic' of Zoom and we have already had interest from Australia, New Zealand, Costa Rica and attendees from the USA. 

Online Conflict Coaching Training via Zoom  Session Themes and Content:

Session 1 

How do YOU see/experience 'conflict'? How does Conflict Coaching (CAOS Model) look at it? How is conflict responded to ineffectively and what are the features of an effectively resolved conflict - ‘The 3 Cheers for Conflict’?

Session 2 

Why the CAOS model of Conflict Coaching is a ‘stand-alone’ process designed for use by individuals wanting to work one-to-one with a Conflict Coach to reconsider how they are responding to their conflict situation(s).

Unlike many approaches to conflict coaching it is not constrained to being an adjunct to mediation but alongside particular considerations this is also a role it can play. 

Conflict Coaching as a ‘creativity supporting’ process. 

Session 3 

The Principles and Underlying Philosophies of the CAOS Model and how they provide a framework to inform Conflict Coaching practice.

Why Conflict Coaching is offered for a maximum of 3 sessions. 

Session 4 

Practising Conflict Coaching (1) – an introduction to the communication skills of listening and summarising as used in the model. 

Participants are encouraged to find ‘guinea pig’ clients to practise with after this session is completed. 

Why practices such as ‘reframing’ and ‘body-language interpretation’ are NOT included in the process. 

Session 5 

Practising Conflict Coaching (2) – an introduction to the use of open questions as used in the CAOS model. Alongside listening and summarising introduced in Session 4 this covers the communication skills used in the process. Again, participants are encouraged to find 'guinea pig' clients to practise the skills with beyond the session. 

The challenge for all practitioners is to maintain the discipline of the practice via reference to the Principles and Underlying Philosophies and not digress into fixing – the most common challenge that all mediators and conflict coaches face, and yet often do not acknowledge where it is happening.

For Conflict Coaching to be supportive of clients experiencing unresolved conflict this discipline and self-awareness or 'mindfulness' is essential if the process is to offer any realistic support. 

Session 6

Offering and providing Conflict Coaching, practical challenges, playful opportunities. 

Exploring the flexibility of the approach in terms of where and how it is provided. 

Looking at the many different ways in which clients may express their conflict challenges and how the model supports that possibility. Eg. Images, physical models, mind maps, social media exchanges etc.

Participation in the full 5-day training course. 

The CAOS Online Conflict Coaching Training Course Structure and Learning Approach 

Sessions will be interactive throughout to promote discussion of content and connection with other attendees. Further questions can be raised between sessions at Review Forums and other questions and discussions can take place via the CAOS Conflict Coaching Support Group on LinkedIn – a private group for CAOS-trained practitioners.

Sometimes snippets of questions from Review Forums may be shared in the LinkedIn group for wider discussion.

Some questions you may have about the CAOS Online Conflict Coaching Training Course….

Is it possible to attend individual sessions rather than the whole course?

No, the aim of the course is to develop a group of co-learners who may choose to continue to support/interact with each other beyond the course finishing. CAOS has a strong learning community of mediation and conflict coaching practitioners which course attendees will be able to join beyond the course (and interact with during the course via the LinkedIn group)

Is there a Course Certificate?

Yes, you will be sent a course completion certificate at the end of the course to say you have attended our Introductory Online Conflict Coaching Training Course if you have attended all of the sessions or had a catch-up recording if you miss no more than one session. 


How do I go on to attend the full 5-day CAOS Conflict Coaching Training Course?

All attendees will be entitled to a discounted rate attendance at the full 5-day CAOS Conflict Coaching Training course. The online conflict coaching training course does not replace aspects of the full course but attendees will come with a greater foundation for pursuing the full training. The discount will be equal to the fee paid for this online course, deducted from the full 5-day course fee at the time of booking. 

How much is the course?

The course fee is £345

If two places or more are booked and paid for together then a reduction of 10% is applied. 

How do I book?

Download this booking form for your online conflict coaching training registration. Please read the terms and conditions, fill in your details and send a scan of it back to us. We will then notify you if there are places available on our next course and send payment details. 

Some testimonials from people who attended the 5-day Conflict Coaching training course

"I would highly recommend this training course to anyone wishing to train as a Conflict Coach. For me this was more than just a training course. It involved much self-reflection and open-mindedness and I felt inspired and energised throughout. What struck me most was the utter simplicity of the technique and then how very challenging that is to put into practice. I felt I was unlearning certain habits or methods I had previously used, as well as adding new skills to my tool box along the way. Alan is an inspiring teacher. The way he runs the sessions is so natural and relaxed whilst at the same time packed with information, examples, exercises, discussion and challenges to yourself. If you're thinking about doing this training, just do it! You'll be pleased you did." Marcelle Samuels, HR Manager at Global Journey and now also a Conflict Coach.


"I have found the course totally absorbing and interesting on many levels. As a senior manager in a local authority there are many useful insights that I have gained about my own personal approaches to conflict. As a trained mediator the skills taught on the course have definitely enhanced my practice" - Tim Branson, Senior Social Work Manager, Bournemouth. 


"I’m a teacher specialising in working with challenged and challenging young people. Over the past few months I have been getting good results from quietly putting into practice the underlying philosophies of CAOS in everyday interactions with students (rather than in explicitly conflict coaching sessions).

Many of the young people I deal with are vulnerable in various ways, and most have grown used to being the subject of interventions. The experience of being gently given ownership and empowerment can – once trust has developed – bring massive increases in how and what they communicate.

Impartiality and a no-blame approach add another dimension in building what to the young people can be novel working relationships. And consistently working towards an adult-to-adult dialogue, even with those in their early teens, can develop confidence and self-worth.

Students who were reluctant to engage, or who displayed inappropriate behaviour when given an opportunity to express themselves, have developed communication skills far beyond what others around them expected. 

The conversational topics can be startling, too: the CAOS philosophies have supported me to develop dialogues about how young people feel after a violent outburst, what they really think about difficult relationships, or the actual roots of school refusal. I know that sometimes my colleagues can be uneasy about tackling such difficult conversations, but, as in a conflict coaching session, leaving the other person to lead the way is rarely risky and offers massive dividends." -Clive Osborne, Special Educational Needs/Disability Practitioner

Join our new 

ONLINE Introduction to Conflict Coaching Skills (6 x 2 hour sessions on Zoom)

Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals. 

This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.

"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.

"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.

Train to be a Mediator with CAOS Conflict Management

"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.

Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

Buy Now

How to Resolve Bullying in the Workplace

"Alan Sharland has written a vital book on bullying. His approach is the way forward. Instead of focusing on 'proving it', which takes us in the direction of investigations and hearings that go no where and only serve to exacerbate an already sensitive situation, he shows the way forward through direct communication and a focus on the behavior that is of concern."

 John Ford - HR Mediation Academy

The CAOS Conflict Coaching Clients Handbook

Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

Buy Now

Conflict Coaching from CAOS Conflict Management
Tel: 020 3371 7507

Would you like Conflict Coaching but you don't live in London?

No Problem!

We can provide it via Skype!

Please let us know you'd like your Conflict Coaching via skype when you complete a Conflict Coaching Request form.

Are you:

An employer wanting access to Conflict Coaching for your employees?

A service provider wanting access to Conflict Coaching for your clients?

A health professional wanting access to Conflict Coaching for your patients?

Please CONTACT CAOS if you have an enquiry about Conflict Coaching or our other services.

Train to be a Conflict Coach with CAOS Conflict Management. Courses for individuals and for organisations. Click the link above to find out more.

"Hello [Coach], Thank you so much for coming the other day. I immediately put some of the things into action. I feel so much happier since then, as if a weight has been lifted. The situation has improved no end. I do feel empowered. I hope other people can benefit as I have done .... Thanks again." - Conflict Coaching client

Conflict Coaching for Executives and Senior Managers

Conflict Coaching for Workplace Disputes

Conflict Coaching for Family Disputes

Conflict Coaching for Bullying

Group Conflict

Conflict Coaching at Christmas

"I'm writing to say THANK YOU VERY MUCH! for the Conflict Coaching sessions. I found them very helpful. It's helped me to realise though I continue to have difficulties that I can approach and look at them differently. And feel more empowered to face difficult situations."- Conflict Coaching client