Contact CAOS Conflict Management on 020 3371 7507

 London (UK) Mediation Training Course in the CAOS Model of Mediation

CAOS London UK Mediation Training course

Become a Mediator!

Join our 6-day Mediation Training Course, held in West London, and be trained by practising Mediators, all with over 15 years experience. 

Our next Mediation Training Course has been arranged for: 

Next course:

Mon-Weds 4th-6th October


Mon-Weds 11th-13th October 2021

Training is held at Key House, 106, High Street, Yiewsley, Middlesex UB7 7BQ (within London Oyster zones in London Borough of Hillingdon).

All days are from 10.00am - 5.00pm and tea/coffee is available from 9.30am

How much does the CAOS Mediation Training Course cost? 

Course price: £1395 (organisations)

Charity rate and individuals: £1225 

One place remaining: £1100

Call us on 020 3371 7507 for more information about our next course or contact us via the form below: 

Why join a CAOS Mediation Training Course? 

  • We have been training people in this model of mediation for 18 years, enabling them to provide mediation in a wide range of dispute areas - see examples lower down the page of areas of application and organisations we have provided training for.
  • We use a practical, interactive, experiential approach to our training which means you are prepared to start practising on completion of the course.
  • No need to do 'observations' after the course in order to complete the training. We give substantial direct experience on the course itself. 
  • We use a reflective learning approach that sees mediation practice as a discipline requiring continuous review and improvement. 
  • We therefore provide post-course support to help you continue your mediation journey and to help you develop as a mediator. We don't train you and forget you, you become a member of our Learning Community of Mediators. 
  • Our course is significantly cheaper but not lower quality than the larger training organisations because we don't have so many overheads like marketing costs and other overheads.
  • Most of our trainees come to us via word of mouth recommendation. See comments from past trainees given lower down. 
  • You don't need 'prior qualifications' to train with us. We have trained people with every level of education to become effective, practising mediators. Mediation is not an academic topic, it is a person-centred, practical skill. 

Some comments about our Mediation Training Course by past attendees:

"Although not a fan of role-plays normally, I found them the most useful part of the days. I also think being the mediation participants [in the role play] is important so you consider how that feels and reflect on them being in charge of it. I like the appreciation of the need to do 'gatherings' and regularly reflect" - Rebecca Ireland - Homelessness Adviser who trained on our course in October 2018.

"Thank you once again so much for your training that has deeply inspired me. I would say it's the best training I have ever had" Joachim Wauters - Management Consultant, Accenture

"The training wasn't what I was expecting.The nature of the work was presented in a pure way that changed my outlook on interpersonal relations. Alan is an amazing teacher and I would recommend his courses (even the ones I haven't done) to anyone looking to learn how to deal with conflict. 10/10"  Alex Brown - Family Contact Worker/Family Group Conference Co-ordinator...and now Mediator! 

"Was bloody excellent - as a Mediator Virgin I feel like I could follow a process, with practice, and mediate well!" - Lisa - Wyre Forest Nightstop and Mediation 

"I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course." - Joy Justice, who practises as a Mediator and Conflict Coach in the Leeds/Bradford area.

"This Mediation Training Course is good value for money. It is thorough and intensive, led by an experienced course leader who is also a trained and experienced teacher. Intense but enjoyable affording growth both personal and professional. Many insights gained are applicable in a variety of settings." - Sheila Maharaj - Social Worker 

"Surprisingly the role plays worked well for me. The reason I say surprisingly is that I don't particularly enjoy role-plays, however I found them very powerful and they gave me a real sense of mediation and how it should feel." - Jacqueline Allen - Manager - John Lewis Partnership 

"For me the financial outlay was a significant one in terms of my accessible funds, but it proved such excellent value for money that the benefits to me could be compared to 6 days holiday." - Christine Briggs, Family Group Conference Co-ordinator and Mediator

....and some post-course feedback from Cheryl Bamford at Roundabout Youth Housing Charity in Sheffield:

"Your training has really helped me to feel much more confident in my role and has absolutely made such a difference to how I practice. It’s made my job so much easier and helped to take off the pressure I had put myself under. Without the training there is no way I would be facilitating joint meetings the way I do, with a new found confidence in knowing what I am doing. Results for clients are good and their feedback at the end of support has been fabulous." 

Our mediation training course is practice-focused and experiential involving role-play, individual, pair and group work, and discussion. 

You will start to practise the skills of being a mediator from Day 2 of the course and will then continue to practise and improve as the course progresses.

Unlike many other courses where direct practice is not introduced until much later on the course, thus requiring trainees to arrange their own 'observations' and 'assessments' beyond the course (often at further cost), the CAOS course gives continuous practice throughout so that you are ready to start practising immediately after the course is over.

We know this is so as many of our trainees go straight into a mediator role subsequent to their training and go on to provide it successfully both within a range of organisations and as individual freelance mediators. 

We embed a reflective-practice approach into our training and support trainees in using this so that they have a continuous practice development tool for use beyond the course when they start to take on cases. 

The course provides training in the skills of mediation and past trainees have gone on to apply these skills in a wide range of contexts including: 

  • Workplace disputes
  • Complaints (For example NHS complaints and University student complaints) 
  • Neighbour disputes
  • Homelessness disputes
  • Family disputes
  • Disputes in schools 
  • Disputes between service users and professionals, for example in a social-work context
  • Group disputes
  • Prior to family group conferences
  • Difficulties between couples and post-divorce between ex-partners over parenting and other issues

Post-course Support

We provide post-course practice support for a low cost monthly subscription as well as a personal web page to refer clients to and publicise your practice. 

"I have found the support sessions with Alan to be invaluable. I left both courses (conflict coaching and mediation) confident in my ability to practise the skills and principles. 

However as I work a wide variety of cases, situations have arisen that I felt unsure about or that didn't turn out how I was expecting. Alan has been available to talk things through with. He embodies the principles and skills, asking open questions and listening in a way that allows me to question my assumptions and explore my perspectives on the issues I'm having. It's a relief! I always leave the support sessions feeling more confident in myself as a mediator, and clear on what I want to do differently. 

I hugely appreciate this support - so many courses leave you without any follow up once you've done their initial training. I've also gained several new clients through the space I have on the CAOS website. Thank you!"

Jenny Owen
Mediator, Conflict Coach and Freelance Trainer, Manager of MESH - Mediation Sheffield

See Jenny's CAOS webpage here

We also provide Mediation Business Development Support for people who attend our mediation training course and want to be part of a support group beyond training to help them develop and expand their mediation practice. 

Register Your Interest in our Mediation Training Course below:

Please note that all fields followed by an asterisk must be filled in.

Please enter the word that you see below.


Why is the CAOS Mediation Training Course different? 

  • Tried, Tested, Effective: Our mediation training course has been tried and tested and the model of mediation it delivers has been used effectively in a wide range of areas of application over the past 18 years. Our trainees have gone on to provide mediation in workplace disputes, family conflict challenges, homelessness situations, university student complaints, NHS complaints, Special Educational Needs disagreements, neighbour disputes and others. 
  • Consistent Philosophy and Practice: The CAOS Model of Mediation has a robust philosophical and practical framework to provide trainees with clarity and reassurance beyond their training as a reference for how to practise appropriately so that in whatever context they provide mediation they are supporting more effective communication and creativity in response to conflict. 
  • Unique: The CAOS Model of Mediation is unique in that it is designed to support resolution at each stage of interaction with clients whether a Joint Mediation Meeting happens or not. This is because it was developed in response to challenges within neighbour disputes where statistically less than 50% of cases, have a joint meeting. This model still supports resolution even where there is not a willingness to meet. (And out of this unique approach, the CAOS Model of Conflict Coaching was also developed) This has knock-on benefits for its application in other areas where it is used, even where a Joint Mediation Meeting is more likely. Many models of mediation ‘rely’ on a Joint Meeting being the outcome of the process before it can be effective. For a voluntary process this is therefore problematic. Our model supports resolution whether a Joint Meeting occurs or not. 
  • Price: The CAOS Mediation Training Course is also much cheaper than most other courses but of an equal level of quality (so we are told by people who have attended our course and other, much more expensive courses). We don’t spend 10’s or even 100s of thousands of pounds on marketing our courses as we are a small organisation providing a small number of courses per year. Other courses can be as much as 4-5 times as expensive as ours but of no greater quality or effectiveness in training people in the skills required to provide an excellent mediation service. That’s why we are the ‘go-to’ training organisation for clients in a range of different areas of use of the process including universities, homelessness groups, housing associations, local authorities and other mediation services. 
  • Accessible Post-Course Support:  We have a Learning Community of Mediators and Conflict Coaches who are able to share practice experiences in order to reflect on and learn and continually develop their mediation skills and practices beyond the course. 

Here is a 3-Video Series on youtube about Mediation created by Alan Sharland, Director of CAOS Conflict Management:

After training  you can join our Learning Community of Mediators and continue to develop your practice with the support of CAOS Conflict Management. 

Our mediation training course is commissioned by Local Authorities, Universities and Community groups for direct practical application. 

These organisations have to be very careful about getting value for money, so you can be sure our course is good value and good quality - check out our testimonials below and in the right column to see what participants have said.

See this video for some more detailed information about our course:

Some more comments from attendees at our Mediation Training Courses:

"I approached Mediation training with ambivalent feelings – I have often found staff development training .... to be of limited use, however I hoped that this time things would be different. It was; this six day course was a revelation. On the first day I came to appreciate how far-reaching a mediator’s approach to dealing with conflict could be." - Dr Mary Richards, Brunel University

"I thoroughly enjoyed this course - Thanks!"- Adeyinka Adeduntan, School HR Manager, Swanlea School, Whitechapel

"The whole course was fantastic - who knew I would enjoy role play so much!...It was a wonderful experience being on training that was delivered by such knowledgeable, approachable and experienced trainers." Molly Boggis - The Bridge Housing Services, Charnwood, Leics. 

"An excellently constructed course provided competently in a friendly and accessible manner" Brian Rooney

"Thank you for sharing your knowledge, this was a very inspiring course." Angie Lilley, Open Door Thurrock

"Thank you - very valuable" Chris Laing, Open Door Thurrock

"The two 3-day sessions were well balanced and the cumulative effect worked really well. There was a real sense of building up knowledge supported by relevant practical experience. I even really enjoyed…..the (aforehere-dreaded) role plays" - Sharon Hunt, Lawyer

"The small number of us helped enormously - sufficient for stimulation but small enough to feel individually recognised" Pamela Morgan

"Brilliant reasonably priced course where you learn a lot about about the mediation process in a short space of time. I would fully recommend this to anybody interested in becoming a mediator. Alan is a great tutor!" Adrian Foulkes - Milwyn Jenkins and Jenkins Solicitors, Llanidloes

"TO WHOM IT MAY CONCERN I would have no hesitation in recommending The Mediation Skills Training delivered by CAOS. The Director Alan Sharland trained me to be a Mediator as part of the Brunel University Mediation Service. I found the whole experience of my training to be both appropriate and effective." Peter J Eldrid, Deputy Head of Brunel University Counselling Service

"The ethos has been creeping into my support role practice and has enhanced my ability to listen, not judge and to help the person I am supporting find their own route to success. I am finding this very rewarding when I have the response of a smile and a thank you when they suddenly realise they can fix things and retake control for themselves. They are leaving with a new viewpoint and are not as stressed and wound up as when I first meet them. Thank you for giving me new edge. When they are thanking me in some way they are thanking you too." Zoe Wate - Bullying and Harassment Support Worker, Plymouth University

"Thank you for a wonderful mediation training course that left me totally motivated and exhausted from all the learning. Its been a long time since I've been made to think and question myself to that level." SP - Bedford Borough Council

Mediation Training Course Accreditation?

Click Here to get the 'low down' on this ambiguous issue in the mediation world.

Alternatively, read this post on 'Mediation Accreditation - Red Herring, Rip Off or Real Sign of Quality?

At CAOS Conflict Management, we don't want to "train you and leave you", we want to help you develop into an effective, practising Mediator and support you in this beyond the training course. Read further down this page to see how we do this.

If you would you like to be trained in the CAOS Conflict Management approach to mediation:

  • We provide more than a Practitioner's Certificate at the end of the course, we also provide support beyond the course via monthly, low cost opportunities to continually review and improve your practice as a member of our Learning Community of Mediators
  • Our Mediation Training Course has been provided for the last 18 years to hundreds of staff at Universities, Local Authorities, Community organisations and to Community Mediation services, as well as for individuals, to enable them to practise as Mediators.
  • We can also provide support in setting up your Mediation Practice and marketing it, in whatever field(s) you want to provide it.

The Cost and Other Features of the CAOS Conflict Management Mediation Training Course:

  • Cost of attendance on the course: 
  • Click here for payment details and occasionally discounted rates.

  • Call us on 020 3371 7507 if you are interested.
  • Payment by instalments easily arranged.
  • Discounts start at 10% on bookings of 2 or more places.
  • You will be ready to start mediating immediately after the course.
  • We offer support before and after the course to help you develop your Mediation practice and business and your ideas for how you want to use mediation.
  • Following full attendance on the course you will receive the CAOS Conflict Management Mediation Practitioner's Certificate.
  • Training group sizes are a maximum of 8 to ensure focused attention on trainees' needs for learning.
  • Our Mediation Training Course has been developed out of 24 years of mediation experience, to enable practical application of the skills learned in a wide range of dispute resolution situations including the workplace, the family, communities, within organisations, complaints work etc.
  • Looking for accreditation? Click here for our view and approach to this sometimes confusing topic - Alternatively, read this post on 'Mediation Accreditation - Red Herring, Rip Off or Real Sign of Quality?
  • We have an ever-growing Learning Community of CAOS-trained Mediators with whom you can meet and discuss cases and experiences in order to learn and develop your mediation practice. We hold monthly meetings for this to happen, via Skype or other online facility and in person at different venues, and charge a very reasonable rate to attend.

Register Your Interest in our Mediation Training Course below:

Please note that all fields followed by an asterisk must be filled in.

Please enter the word that you see below.


What is the CAOS Conflict Management approach to mediation?

What do I learn that's different?

We are offering a mediation training course in our unique approach to mediation.

The CAOS approach does not rely on those involved in a dispute agreeing to a face-to-face or 'joint' meeting before it can assist them in resolving their difficulty. It happens or it doesn't. Our approach to mediation can assist disputants whatever their level of involvement in the process.

(Please note, we don't mean that we use Shuttle Mediation)

Mediation Training CoursePleeeease come to the Joint Mediation Meeting!

Many mediators become disillusioned with mediation when they find they cannot 'get the parties to a joint meeting'.

Our mediation training course provides trainees with:

  • The skills to facilitate the creative thinking of any party or parties they work with, whether individually or in a face-to-face meeting, such that new, more effective ways of responding to their dispute can be created.
  • A recognition that 'successful mediation' or 'resolution' of a dispute is not dependent on the parties meeting in the presence of a mediator.
  • The learning that the CAOS approach to mediation is fundamentally about supporting the empowerment of individuals to create their own, more effective ways of responding to their difficulties.

If you choose to join us, some of the skills you will enhance on the course include:

  • Questioning Skills to support the creativity of disputants while maintaining impartiality as the Mediator
  • Recognising and managing your own assumptions
  • Recognising and managing your 'Rescuer' which undermines your effectiveness as a mediator.
  • A simple but powerful approach to reflective learning to help you continuously develop and improve your mediation practice beyond the training course.

We have learned from experience that a face-to-face or joint meeting was an optional, not an essential, aspect of what mediation can offer and still it can support resolution.

Where a face-to-face or joint meeting does not occur, the mediators can still support individuals in finding self-supporting ways of responding to their dispute, which can, in itself lead to a resolution of their situation. Our model of mediation enables the support of participants in the process in creating more effective and satisfactory ways forward from their difficulty whether a joint meeting takes place with the other person(s) or not.

Are you interested in learning the CAOS approach to mediation?

CAOS Conflict Management offers more than just the mediation training course.

We can also help you plan your Mediation practice before the training and help you market it and set up the necessary systems beyond the training if you want help with this.

Click here to find out more about what we offer.(Opens new page)

Mediation Training Course

"It only takes one person to end a war, and you're the one. What a perfect set up!" - Byron Katie

Many disputes become 'stuck' because there is a continual expectation for the other person involved in the dispute to 'change'.

This dependency situation can become chronic if the party or parties affected by the situation make another person's 'changing' the only option for resolution.

Taking such a perspective disempowers the individual as it leads to a belief that the only option for resolution to occur lies outside of themselves, implying they are somehow 'irrelevant' to its resolution and powerless to change their situation. When both parties to a dispute adopt this view there is an inevitable stagnation in the relationship and little chance of them creating a way forward because they are both expecting the other person to change rather than create changes that work for them whether the other person changes or not.

And Mediators themselves can become 'stuck' when they want to 'get' parties to a joint meeting but they don't want to go.

Mediation training can often focus more on ways of 'getting the parties to a joint meeting' than on simply supporting any disputant in finding more effective ways of responding, whether in a joint meeting or individually.

It doesn't have to matter.

If a mediator adopts an approach where it does matter, it can render them as powerless and frustrated in their own practice as the disputants are in their conflict.

The CAOS Mediation Training Course trains you in the CAOS approach which allows all interactions made with a party experiencing conflict to become an opportunity to support them in creating more effective ways of responding to their dispute, whether on the telephone, or at an individual meeting with the party, or in a face-to-face meeting between all the parties in dispute.

If our Mediation Training Course sounds interesting to you, please CONTACT CAOS to register your interest.

Join our mediation training course

The CAOS approach to mediation has been developed by Alan Sharland, Director of CAOS Conflict Management over the last 20 years through mediation practice and management of organisations working in Community Mediation, mainly in the field of neighbour disputes but also in other areas such as Workplace mediation, University Student Complaints mediation, Group mediation, National Health Service Complaints mediation, Mediation of complaints relating to disability provision and others such as Family conflict mediation.

Mediation, as we understand it, supports the empowerment of individuals to create more effective ways of dealing with their difficult situations.

If we make it a 'requirement' that those involved meet face-to-face in a meeting facilitated by us, before we say we can assist them, then we are at risk of failing in our aim of supporting empowerment, as we are implying that participants have to 'depend' on us to be able to resolve their dispute.

But of course there may be many other ways in which they would rather work their way through their dispute towards resolution, none of which may require our presence.

The CAOS Mediation Training Course trains mediators in an approach which acknowledges this.

Please note: Our Mediation Training Course does not involve Shuttle Mediation which we do not practise as an approach to mediation.

A Testimonial from one of our mediation training courses

The trainers were extremely well organised and each day there was a careful balance of activities which progressively built on the previous session’s work. The sessions varied, but they were characterised by intensity, warmth and at times, a good deal of laughter.

This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations.

In addition, I was also able to make discoveries about my own attitude to conflict. While my primary goal in undertaking this training was to gain the credentials to be a university mediator, the impact this training has had on other aspects of my professional and personal life have been huge. Conflict is inevitable, it is something we encounter regularly, if not every day. I have often wished I had better strategies for dealing with situations of conflict even when this conflict might be considered relatively minor.

I highly recommend mediation training to anyone who wishes to gain an insight into conflict and ways of enabling individuals in situations of conflict find meaningful resolution for themselves. In the process, you might just find your own approaches to dealing with personal and professional conflict are re-evaluated and consequently enhanced.

Dr Mary Richards - Vice-Dean for Education, Brunel University

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A Guide to Effective Communication for Conflict Resolution - Mindful communication

A Guide to Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict - available on Amazon in paperback and for Kindle.

"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it everyone!"- Jo Berry (

How to Resolve Bullying in the Workplace

Purchase this book written by Alan Sharland, Director of CAOS Conflict Management, on Amazon:

How to Resolve Bullying in the Workplace: Stepping out of the Circle of Blame to Create an Effective Outcome for All.

Some Testimonials about our training and links to other pages about our
Mediation Skills Training Course…..

"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven Director of Common Ground Mediation, Edinburgh, Scotland.

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University

This is what Brian Parry, Group Strategy Director at the Government Central Office of Information, said about our February 2012 course:

"Very challenging but also excellent opportunity to acquire new skills. The skills are useful not just as a mediator but also in other workplace situations and throughout your life. Training is well thought through/structured over 6 days so you have a chance to learn through trial and error.

Really enjoyed the course and thank you to Alan and Susie for their enthusiasm and encouragement!"

And this is what Chantelle Bramley said, who was training for her role as Mediator at The Bridge Housing Services in Charnwood, Leicestershire:

"I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting. I always felt comfortable, and always felt I was able to ask questions no matter how small/silly they seemed. The small group also meant that i got to know people really well, and this made the role plays/activities comfortable and enjoyable. Thank you Alan and Susie!"

Update from Chantelle, 6 weeks after the course:

"Just a quick update, everything's going really well. I've got 16 open cases at the minute, and on average have two appointments a day!"

Would you like to Train to become a Mediator? Click on the link to find out a bit more about our course.

"I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course."

Joy Justice who attended our February 2012 Mediation Training Course

"Peace is not the absence of conflict, but the presence of creative alternatives for responding to conflict." - Dorothy Thompson

"It only takes one person to end a war, and you're the one. What a perfect set up!" - Byron Katie