Some questions to help you decide if you want to attend Conflict Coaching Training:
Our next Conflict Coaching Training Course is being held on:
Next course dates
(Corona virus circumstances permitting):
Mon 24th - Weds 26th August 2020
Thurs 17th - Fri 18th September 2020
If interested, please register via form below and you will be notified when the course is confirmed as going ahead - or for later dates if these are not possible.
Key House, 106, High Street, Yiewsley, Middlesex, UB7 7BQ
(within London Oyster card area)
All days for this 5-day course are from 10.00am - 5.00pm.
The course is always split into an initial 3 days followed by 2 more days about 3-4 weeks later.
How much is it to attend the course?
Standard fee of £750 for CAOS-trained Mediators
Discount of 10% is available for bookings of 2 or more places from the same source.
Payment by instalments is possible for an additional fee of £50 if a non-refundable deposit of £400 is paid far enough ahead of the course to allow for this - please let us know when booking if you wish to propose an instalment payment option.
The course leads to the CAOS Conflict Coaching Practitioners Certificate and once trained you will have access to our post-course Support and Training sessions with our Learning Community of CAOS Conflict Coaches.
"The course has led me to rethink how I approach any conflict situation I personally face and conflict I am engaged to advise on. Thanks, this has been a life-changing course for me." Melloney Guiver - Solicitor, Mediator and HR Consultant who attended our March 2015 course (See Melloney's linkedin profile at this link)
And some feedback from attendees on our most recent conflict coaching training course in May 2018:
"I would highly recommend this training course to anyone wishing to train as a Conflict Coach. For me this was more than just a training course. It involved much self reflection and open-mindedness and I felt inspired and energised throughout. What struck me most was the utter simplicity of the technique and then how very challenging that is to put into practice. I felt I was unlearning certain habits or methods I had previously used, as well as adding new skills to my tool box along the way. Alan is an inspiring teacher. The way he runs the sessions is so natural and relaxed whilst at the same time packed with information, examples, exercises, discussion and challenges to yourself. If you're thinking about doing this training, just do it! You'll be pleased you did." Marcelle Samuels, HR Manager at Global Journey and now also a Conflict Coach.
"The delivery and pace of the information worked well for me. Also the opportunity to try things out and engage with everyone. I felt supported throughout the whole of the course by the trainer and also by the other participants." Anne Johnston, Support Services Manager,Shropshire Housing Alliance
"The relationships within the group worked well for me. I didn't feel rushed, there was a nice easy pace to the course and a lot of encouragement." Karena Ellis-Greenway, Green Chameleon Survey and Mediation Services.
"I have found the course totally absorbing and interesting on many levels. As a senior manager in a local authority there are many useful insights that I have gained about my own personal approaches to conflict. As a trained mediator the skills taught on the course have definitely enhanced my practice" - Tim Branson, Senior Social Work Manager, Bournemouth.
"I’m a teacher specialising in working with challenged and challenging young people. Over the past few months I have been getting good results from quietly putting into practice the underlying philosophies of CAOS in everyday interactions with students (rather than in explicitly conflict coaching sessions).
Many of the young people I deal with are vulnerable in various ways, and most have grown used to being the subject of interventions. The experience of being gently given ownership and empowerment can – once trust has developed – bring massive increases in how and what they communicate.
Impartiality and a no-blame approach add another dimension in building what to the young people can be novel working relationships. And consistently working towards an adult-to-adult dialogue, even with those in their early teens, can develop confidence and self-worth.
Students who were reluctant to engage, or who displayed inappropriate behaviour when given an opportunity to express themselves, have developed communication skills far beyond what others around them expected.
The conversational topics can be startling, too: the CAOS philosophies have supported me to develop dialogues about how young people feel after a violent outburst, what they really think about difficult relationships, or the actual roots of school refusal. I know that sometimes my colleagues can be uneasy about tackling such difficult conversations, but, as in a conflict coaching session, leaving the other person to lead the way is rarely risky and offers massive dividends." -Clive Osborne, Special Educational Needs/Disability Practitioner
If you are interested in conflict coaching training - for yourself or for your organisation - please contact us on:
020 3371 7507
...or fill in this form:
In today’s world, many support processes have lost connection with the idea of being ‘client-led’, often because of the pressure of ‘targets’ to achieve particular outcomes that may not align with the needs of the clients themselves.
The CAOS Conflict Coaching model returns the power and decision-making within (and before) the coaching session to the clients and walks alongside them in their exploration of their difficulty rather than try to lead them to a particular outcome or in a particular direction. It trusts that clients know what works best for them and what feels right to them and that having space to be listened to and assistance in being creative can often be all that's needed to help them 'clear the fog' that exists when caught up in an unresolved conflict.
CAOS Conflict Management is one of very few organisations in the UK that offers a comprehensive model of Conflict Coaching Training through which practitioners are given a philosophical and practical framework that informs their practice in every aspect of the process.
In its present 'early phase' of development as a process, most approaches to Conflict Coaching are extensions of life coaching or executive coaching which have a very different background to our model, which is rooted in the practice of mediation, a process specifically designed to support the resolution of conflict.
"I would definitely recommend the CAOS Conflict Coaching Training course to anyone who is interested in adding to their skillset and their own communication skills as well as training as a Conflict Coach. I found the course challenging on a personal level as well as from a professional perspective."
"The Trainer was excellent in his delivery of a very new subject and I feel confident that I have the knowledge to undertake the role of a Conflict Coach."
(See lower down the page for more testimonials)
Our past trainees are now drawing upon their Conflict Coaching training to support people in creating more effective ways of communicating and responding to conflict in the following areas:
Our training gives a clear set of Philosophies, Principles, skills and approaches for the trainee to draw upon as a foundation for their Conflict Coaching practice.
We provide post-course practice support for a low cost monthly subscription as well as a personal web page to refer clients to and publicise your practice.
"I have found the support sessions with Alan to be invaluable. I left both courses (conflict coaching and mediation) confident in my ability to practise the skills and principles.
However as I work a wide variety of cases, situations have arisen that I felt unsure about or that didn't turn out how I was expecting. Alan has been available to talk things through with. He embodies the principles and skills, asking open questions and listening in a way that allows me to question my assumptions and explore my perspectives on the issues I'm having. It's a relief! I always leave the support sessions feeling more confident in myself as a mediator, and clear on what I want to do differently.
I hugely appreciate this support - so many courses leave you without any follow up once you've done their initial training. I've also gained several new clients through the space I have on the CAOS website. Thank you!"
Mediator, Conflict Coach and Freelance Trainer
Conflict Coaching can be an extremely useful support option to offer people who are experiencing difficulties with unresolved conflict, as well as being a personally challenging practice.
Other areas in which CAOS Conflict Coaching can be used:
The range of potential applications for conflict coaching is extremely wide and should not be thought of as a service just for the work environment.
The History of CAOS Conflict Coaching
The CAOS Conflict Coaching Training course was developed out of a 2 year conflict coaching project in London UK, where individuals were offered free conflict coaching for any form of unresolved conflict that they were involved in.
The underlying philosophies behind the coaching were drawn from mediation, a process designed to promote creative thinking and effective communication to support the resolution of conflict. In this way it is different to other models of coaching that come from an executive or life-coaching model.
The CAOS model of Conflict Coaching focuses on supporting individuals involved in unresolved conflict to reflect on how they are communicating and responding to a conflict, relationship breakdown or other difficult situation and, where needed, create more effective ways of communicating and responding that work for them and the situation itself. As such it is a process that is suitable for anyone, in any context, as all of us experience unresolved conflict in our lives.
Conflict Coaching finally provides a means of support for dealing with unresolved conflicts as simply a problem for which someone is requesting help without it having to mean there's 'something wrong with them'. It is frequently the case that people referred for support processes have to be pathologised in the first instance in order for them to be offered support. Conflict Coaching acknowledges that everyone can have a difficult relationship, communication difficulties or some other unresolved conflict and so is open to anyone who wishes to move forward in any such situation.
Alan Sharland and colleagues who worked on the initial project had over 10 years of mediation experience and used their understanding of principles of effective communication and conflict resolution to develop a model for use in 1-to-1 situations.
The practices you will learn on the course are applicable in any area of interpersonal conflict to support the individual client in creating more effective ways of responding to their difficulty.
Conflict Coaching recognises that communication and responding to conflict effectively can occasionally be difficult for any of us and is a skill we can pick up and learn to use for ourselves in order to reduce or remove those difficulties in our relationships at work, in our community and in our families.
Please click here if you'd like Conflict Coaching for yourself.
The Conflict Coaching Training course content includes the following:
How Is The Training Delivered?
Our Conflict Coaching Training will challenge your own understanding and experience of conflict and how you respond to it.
Like mediation, conflict coaching is a discipline requiring continuous reflection and improvement if you are to effectively support clients in responding creatively to their unresolved conflicts.
The training is therefore experiential and interactive with frequent opportunities to practise coaching and then review the experience and realise learning points for incorporation into future practice.
There will also be a range of other activities in pairs and in groups to explore your role as a Conflict Coach, your own thoughts about and experiences of conflict, your attitudes towards clients, your own personal challenges in coaching clients and how you can meet those challenges.
Our conflict coaching training course is divided into an initial 3-day session followed by a 2-day session some weeks later and you will be encouraged to keep a reflective journal between the 2 sessions and if possible start to practise conflict coaching with clients.
We have an upper limit of 8 attendees on any course to ensure full opportunities for discussion and interaction as well as focused trainer support for attendees.
Some feedback from previous courses from Marina Sala at Choice Conflict Resolution, who completed our conflict coaching training course and now practises as a Conflict Coach:
What aspects of the course worked well for you? Why?
And this is what Gill Skelton said about our course:
I would definitely recommend the CAOS Conflict Coaching Training course to anyone who is interested in adding to their skillset and their own communication skills as well as training as a Conflict Coach.
I found the course challenging on a personal level as well as from a professional perspective.
It allowed for the possibility of exploring different approaches to communication which could also produce an unexpected outcome. This approach widened the possibility of outcomes in any form of communication beyond a fixed expectation.
Go with an open mind and be surprised!
Debbie Thomas, Assistant Regional Manager London for the Salvation Army (at time of training), said:
The Trainer was excellent in his delivery of a very new subject and I feel confident that I have the knowledge to undertake the role of a Conflict Coach.
Are you thinking 'What Is Conflict Coaching?' - then click here for an explanation of what conflict coaching involves so that you can decide if it's something you'd like to train in - or if you'd like to have conflict coaching.
What About After The Course?
The cost of support sessions is very reasonable in order to encourage practice review and we see it as an important option to make available for the development of CAOS-trained Conflict Coaches.
For coaches who do not live in or near London there are opportunities for mentoring support via Skype with an experienced Conflict Coach.
If the conflict coaching training is bought in by an organisation, part of the package can include training in the running of ongoing support and review sessions or attendance at the regular sessions already being provided for other CAOS Conflict Coaches.
How Do I Register My Interest In Training?
If you are interested in training in this newly developing field of conflict coaching, for yourself or for your organisation, please contact us on:
020 3371 7507
...or fill in this form:
Who Uses Conflict Coaching?
Conflict Coaching can be used by anyone involved in a workplace difficulty or a personal difficulty. We have provided it for staff at Universities and for individual members of the public with difficulties in their working or personal relationships, with their partners, work colleagues, children, parents, brothers, sisters.
Conflict Coaching can support anyone because it helps them to reflect on how they are communicating and how they are responding to their conflict irrespective of the context in which they are having difficulty.
We have trained staff at Brunel University in Conflict Coaching skills so that they can provide it for other staff and for students at the university as well as for community mediation services so that they can extend the range of services they can offer to people in their community.
"Alan Sharland has written a vital book on bullying. His approach is the way forward. Instead of focusing on 'proving it', which takes us in the direction of investigations and hearings that go no where and only serve to exacerbate an already sensitive situation, he shows the way forward through direct communication and a focus on the behavior that is of concern."
The CAOS Conflict Coaching Clients Handbook
Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:
Buy Now for just £4! or click on the image to find out more.
Conflict Coaching from CAOS Conflict Management No Problem!
We can provide it via Skype! Please let us know you'd like your Conflict Coaching via skype when you complete a Conflict Coaching Request form.
Tel: 020 3371 7507
Would you like Conflict Coaching but you don't live in London?
We can provide it via Skype!
Please let us know you'd like your Conflict Coaching via skype when you complete a Conflict Coaching Request form.
An employer wanting access to Conflict Coaching for your employees?
A service provider wanting access to Conflict Coaching for your clients?
A health professional wanting access to Conflict Coaching for your patients?
Please CONTACT CAOS if you have an enquiry about Conflict Coaching or our other services.
Train to be a Conflict Coach with CAOS Conflict Management. Courses for individuals and for organisations. Click the link above to find out more.
"Hello [Coach], Thank you so much for coming the other day. I immediately put some of the things into action. I feel so much happier since then, as if a weight has been lifted. The situation has improved no end. I do feel empowered. I hope other people can benefit as I have done .... Thanks again." - Conflict Coaching client
"I'm writing to say THANK YOU VERY MUCH! for the Conflict Coaching sessions. I found them very helpful. It's helped me to realise though I continue to have difficulties that I can approach and look at them differently. And feel more empowered to face difficult situations."- Conflict Coaching client