Contact CAOS Conflict Management on 020 3371 7507

Mediation and Conflict Coaching are available from CAOS Conflict Management via Zoom.

Please let us know if you are looking for mediation or conflict coaching support during the corona virus lockdown period. This includes support for family difficulties and workplace difficulties as well as complaints and other contexts. 


Find a CAOS-Accredited Mediator

This page lists CAOS-Accredited Mediators. These are practitioners who have trained in the CAOS model of Mediation and who also continue to review and improve their practice via regular attendance at our Support and Development sessions which are directly focused on interactive discussion and training in relation to mediation practice. 

Our approach to accreditation is more demanding than most organisations in that we require anyone who has our accreditation to regularly review their practice experiences at least once every 3 months, and reflect on and learn from these with a view to continually improving their skills and commitment to the discipline of mediation practice.

Unlike many training courses, or accreditation schemes in mediation accreditation is not given simply on the basis of attendance at a training course and possibly a brief period of follow up activity beyond the course. We require practitioners to continuously attend and update their skills in order to maintain their status as accredited.

Our Support and Development sessions are not passive activities such as 'attending a talk' or 'turning up at a meeting', they require active engagement in discussion about and participation in practice related activities.  Mediation is a difficult discipline to maintain and requires ongoing self-reflection and learning as the skills and important aspects of the practice and philosophy that inform mediation practice can easily be lost.

CAOS-Accredited Mediator List

Joy Justice

Based in the Leeds/ Bradford area, Joy is a CAOS-Accredited Mediator. She is currently offering Mediation and Conflict Coaching sessions for low cost while she builds her practice.

Joy is keen to accompany people in finding their own effective ways of responding to and resolving conflicts.

Rebecca Howard - CAOS-Accredited Mediator

She offers Mediation for neighbourhood, workplace, university and commercial disputes. 

She offers sessions in the evenings and during weekends and is able to conduct them by Skype and telephone if appropriate.

Joy can be contacted at: askjoytomediate@gmail.com

Joy is also a CAOS-Accredited Conflict Coach


Lucy Thom

Based in Ringwood close to Bournemouth, Southampton and Salisbury, Lucy Thom is a CAOS-Accredited Mediator operating in the Hampshire,Dorset and Wiltshire area.

Lucy enjoys using the CAOS Framework as she sees it as a structured process which “takes the pressure off,” giving parties involved in a conflict situation the time, safe space and opportunity for self-empowerment to work through their difficulties and create a way forwards which is practical and realistic for them.

For Lucy, the aim of the mediator and conflict coach is to provide support and facilitation rather than expertise or advice which is why she is able to work with individuals, pairs or groups in a wide variety of contexts, from couples & families to communities, from schools and businesses and other organisations.

Lucy generally works in the daytime Monday to Friday, although she can sometimes be available during weekends and evenings. The one to one conflict coaching sessions can take place in person or online and last 1-1.5 hours. The joint and group mediation meetings take place in person and may last 2.5-3 hours.

Lucy is also a CAOS-accredited Conflict Coach

Supporting your empowerment to transform conflict into an opportunity for creativity, learning and connection.

See this link for further information about Lucy, including her fees, and to make contact with her. 


Jenny Owen - Mediator trained in the CAOS Model of Mediation

Jenny Owen

Operating mainly in the Sheffield and South Yorkshire area Jenny Owen is a CAOS-Accredited Mediator and Conflict Coach who supports individuals, pairs and groups in creating effective responses to conflict.

Jenny has worked extensively with young people and staff in the education sector, as well as providing a conflict resolution service for private organisations and individuals.

Jenny is willing to travel further afield for larger conflict resolution projects and to provide training.

See this link for further information about Jenny, including her fees, and to make contact with her. 


Mary Pearson - Mediator trained in the CAOS Model of Mediation.

Mary Pearson

Covering the Surrey and South London area (Cobham, Esher, Kingston-Upon-Thames, Wimbledon and surrounding areas) I am a CAOS-Accredited Mediator, supporting people involved in creating better ways forward in their difficult situations. 

My main areas of practice are in community or workplace disputes and couples involved in post-separation/divorce difficulties in their parenting relationship. 

I provide the CAOS Model of Mediation because I find this unique and quite different approach to mediation very refreshing. 

Through my training as a lawyer I have learned to listen attentively to what people have to say and this is of course also a vital part of my role as a mediator. 

Another vital aspect of my role is to allow and support those in dispute to create a solution for themselves and mediation provides the medium that enables this to happen. 

See this link for further information about Mary, including her fees and how to make contact with her. 



Join our new 

ONLINE Introduction to Conflict Coaching Skills (6 x 2 hour sessions on Zoom)

Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals. 


Mediation from CAOS Conflict Management

CAOS Conflict Management provides mediation in all types of dispute situations but links to some of the main areas are given below:

community mediation

Neighbour Dispute Mediation


NHS Complaints Mediation

 NHS Complaints Mediation

University Mediation from CAOS

University Mediation including student complaints and accommodation disputes.


Workplace Mediation

Workplace Dispute Mediation


How to Resolve Bullying at Work

Please click the image above or the text below to purchase this book written by Alan Sharland, Director of CAOS Conflict Management: 

How to Resolve Bullying in the Workplace: Stepping out of the Circle of Blame to Create an Effective Outcome for All.


Diversity Equality and Inclusion Mediation CAOS

Equality and Diversity Mediation


family conflict mediation CAOS

Family Conflict Mediation


workplace mediation CAOS

Workplace Mediation