Mark De Fusco
CAOS-trained Conflict Coach
Civil, Commercial & Workplace Mediator 
Tel: 07940 266238

I am a CAOS-trained Conflict Coach and civil, commercial and workplace mediator operating in the Northumberland, Newcastle, Edinburgh areas.

I have substantive experience in working with people to overcome personal issues and communication challenges, and deal with conflict, and disputes, particularly in the workplace.

My background includes a deep understanding of mental health and the impact on an individual and how they self-manage situations.

In addition, I currently work with professionals in periods of workplace transition to foster better communication and working environments.

Throughout my career, I have been committed to helping people understand how to better deal with conflict and have more positive conversations. As a qualified Mediator and CAOS-trained Conflict Coach I work with individuals to unlock resolution of disputes and am often the go-to for internal matters.

Prior to starting my mediation practice, I have been employed by leading organisations and  been involved with workplace matters at both an individual and employer level, and have provided supervision and training to staff members, as well as dealing with front line matters.

I am also a registered Occupational Therapist and Health and vocational rehabilitation consultant, currently supporting clients with difficulties in the workplace, from managing their mental health, focusing on coping strategies around stress and anxiety, to dealing with conflict issues.

Using the Principles and Philosophies of the CAOS model, I offer up to three 1-1 conflict coaching sessions to allow clients the space they need to work through their conflict situation. 

Serving the Northumberland, Newcastle, Edinburgh areas and beyond

Conflict coaching can be carried out online, such as FaceTime, Teams or Skype, no matter where people are in the world.

Sessions can also be carried out over the phone or in person, and I am happy to travel anywhere in the north east of England as well as the Scottish Borders and Edinburgh (or farther afield if needs dictate)

Situated in between Newcastle and Edinburgh I am happy to travel if that is your preferred option. A dog walk or a stroll in the surrounding hills of Northumberland are also excellent options. 

Visit my website via this link to find out more.

Contact me directly via this contact page. 

By telephone at the following number: 

07940 266238