Contact CAOS Conflict Management on 020 3371 7507


Could you be a Conflict Coach?


The CAOS Conflict Management London Mediation Training Course

London Mediation Training course held by Mediation Organisation CAOS Conflict ManagementOur London Mediation Training Course venue - Key House in West Drayton in the London Borough of Hillingdon.

Join our next 6-day London Mediation Training Course, held in West Drayton, and be trained by practising Mediators, all with over 12 years experience. 

Next course:

3rd-5th February and 17th-19th February 2020 at Key House, 106, High Street, Yiewsley, Middlesex UB7 7BQ (within London Oyster zones in London Borough of Hillingdon).

All days are from 10.00am - 5.00pm and tea/coffee is available from 9.30am


For more information about our next London Mediation Training course including the cost of attendance on the course and any presently available discounts please click this link.


The course provides experiential and practical training in the skills of mediation, and past trainees have gone on to apply these skills in a wide range of contexts including: 

  • Workplace disputes
  • Complaints (For example NHS complaints and University student complaints) 
  • Neighbour disputes
  • Homelessness disputes
  • Family disputes
  • Disputes in schools 
  • Disputes between service users and professionals, for example in a social-work context
  • Group disputes
  • Prior to family group conferences
  • Difficulties between couples and post-divorce between ex-partners over parenting and other issues


The London Mediation Training course leads to the CAOS Mediation Practitioners Certificate on completion and once trained you will have access to our post-course Support and Training sessions with our Learning Community of CAOS Mediators.

Who are the Trainers on the CAOS London Mediation Training Course?

Alan Sharland, Director of CAOS Conflict Management and one of the Trainers on the London Mediation Training course has over 25 years experience as a Mediator in a wide range of applications including most o the areas listed above. 

When Director of Hillingdon Community Mediation he set up the first publicly available Conflict Coaching service with his colleagues and the model developed at that time now underpins the Conflict Coaching Training and approach used by CAOS Conflict Management. If you are interested in this area of practice as well please click this link to find out more about training as a CAOS Conflict Coach. 

Other trainers include: 

Stephanie Stuart - Steph has been a Mediator for over 18 years, working in neighbour mediation and workplace mediation as well as being a Conflict Coach. 

Susie Adams - Susie mainly works in Northern Ireland now but has extensive experience of mediation working in Special Educational Needs Mediation, Workplace disputes, Neighbour disputes and Family Conflict situations. Susie is also a Conflict Coach. 

Lucy Thom is an assistant Trainer on our London Mediation Training Course having trained with CAOS in 2015. She already has a lot of experience as a mediator and conflict coach working with families and in workplace disputes as well as group facilitation experience. 


To find out more about our next London Mediation Training Course, please go to our main webpage about the course where you will find further information, including the cost of attendance and any presently discounted rates. 

We look forward to hearing from you!



This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

Buy Now