Contact CAOS Conflict Management on 020 3371 7507

CAOS Conflict Management - Mediation Training Provider based in London, UK

CAOS Mediation Training Provider

CAOS is a leading mediation training provider based in London. Our trainers are all mediation practitioners and most have more than 15 years of mediation and training experience. 

Our next mediation training course can be found at this link (opens new page) 

We provide our training for individuals and organisations including:

  • Universities
  • Community Mediation Services
  • Homelessness organisations
  • Local Authorities
  • Businesses
  • Charitable organisations

Our training is provided at a discounted rate for individuals and charities.

We have a strong commitment to training people in the discipline of mediation which we see as a practice which has to be continually developed and improved.

Our training course in the CAOS Model of Mediation embeds a reflective practice ethos into the course and the training is provided via an experiential, interactive approach rather than a presentation, lecture and theoretical approach. 


"I originally trained to become a Mediator and Conflict Coach for my role in Social Housing. I didn't realise how powerful the training would be and how it would impact on every area of my life. I have trained with Caos Conflict Management and what is taught is invaluable in supporting me to take the steps to become a Health & Lifestyle Coach. Alan delivers fantastic training that can be applied to every profession and area of life. It has helped me in my personal life and with my clients, staff and peers. To date this is the best training I have completed." - Emma Bartholomew 



CAOS - A Mediation Training Provider for various organisations and for supporting resolution of disputes in any context:

The CAOS Model of Mediation is a model that can be, and has been provided in any conflict, dispute or relationship breakdown situation.

Our trainers and those we have trained have practised in all of the following fields of application and more: 

  • Neighbour disputes
  • NHS Complaints
  • University Student Complaints
  • Special Educational Needs disagreement resolution
  • Disability Discrimination disputes
  • Group disputes
  • Workplace disputes
  • Bullying allegation dispute resolution
  • Homelessness mediation
  • Pre-Family Group Conferencing disputes
  • Couples Mediation

We are a nationally available mediation training provider:

While our mediation service offers the service locally to London and the South-East, our training is available nationally and we have worked in the North-East of England, Scotland, the South-West as well as our locality in the South. 

If you are looking for a leading mediation training provider for your own training or training for staff in your organisation, please feel free to contact us on the following telephone number or via our enquiry form

Tel. 020 3371 7507

This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

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