Contact CAOS Conflict Management on 020 3371 7507

Effective Communication Skills Training

effective communication skills training from CAOS Conflict Management

CAOS Conflict Management provides bespoke communication skills training using Principles of effective communication and conflict resolution learned from the experiences and practices of mediation and conflict coaching.

Mediation is a process designed to support more effective communication and creative thinking in response to an unresolved conflict and our training draws upon 24 years of experience of working in this field.

If you are an individual wanting to improve your communication skills you may wish to have conflict coaching which can include an exploration of how you communicate with others.

If you are a group such as a community group or a workplace group or a group wanting to focus on a particular project or theme and want to develop skills and adopt principles that enhance more effective teamwork and sharing of ideas towards your common purpose, then our communication skills training can help you with that.

All training is bespoke as we always engage with clients before providing training to ensure it meets the needs of attendees as closely as possible. However the content is likely to include:

  • Principles of Effective Communication and Conflict Resolution
  • An exploration of the communication skills of listening, summarising and questioning in order to see whether these skills are used as effectively as they could be.
  • A review of common assumptions about communication that inhibit effective interaction rather than enhance it - such as the focus on non-verbal aspects of human interaction

Communication skills training through practice - review - improvement...

Our training is experiential and interactive using group work, pair work, individual work and role plays, punctuated by continuous review and discussion of the exercises involved to gain the most learning from the experience. There is very little 'paperwork and theory'. There is a lot of direct, practical skills and insight development. 

We have worked with a range of organisations including businesses, local authorities, universities, the Samaritans, voluntary groups providing training in communication and conflict management skills. 

Here are a couple of examples of videos created by Alan Sharland, Director of CAOS Conflict Management that deal with important communication skills: 

The importance and effectiveness of using I-statements within our communication:

How Open Questions help to improve communication and support creativity and conflict resolution:

If you would like to discuss your training needs with us, please call us on: 

020 3371 7507

Alternatively, please use our online enquiry form to send us details of your request and we will contact you as soon as possible to follow up your enquiry. 

CAOS Conflict Management - promoting Mindful Communication, Growth Through Conflict. 


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This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

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