CAOS Communication Skills and Conflict Management Training

CAOS provides a range of conflict management training options, all of which are underpinned by the philosophies and practices of the CAOS Model of Mediation.


All CAOS training is experiential in approach, drawing upon group work, pair work, role plays, discussion, reflective learning, relevant games.


All CAOS Conflict Management training is tailor-made for the participants and the following is a sample of the kinds of training we have provided - click on the links to find out more:


"Very good course, glad we went on it. In fact 2 more persons on our Committee would like to go on the next one!"

MS - Sheltered Housing Residents Association Committe Member who attended a series of Committee Skills courses run by CAOS Conflict Management.


Alan Sharland, Director of CAOS, has provided training for a wide range of organisations including:

  • Brunel University
  • UCAS
  • University of Plymouth
  • London Borough of Hillingdon
  • Dell Computers
  • Apollo Housing Group
  • Common Ground Mediation, Edinburgh
  • Hillingdon Association of Voluntary Services
  • Hillingdon AIDS Response Trust
  • Harrow Samaritans
  • Herts Young Homeless Group
  • Lewisham Action for Mediation Project (LAMP)
  • Cranford Community College
  • De Montfort University, Leicester
  • The Bridge, Leicestershire
  • SOHA Housing Association, Didcot
  • ......... and many others.

Alan was recently invited by ASTD.org to provide a webinar on Conflict Management Skills and Practices for a More Engaged Workforce:


If you would like to discuss your training needs with us, please call us on:

020 3371 7507

Alternatively, please use our online enquiry form to send us details of your request and we will contact you as soon as possible to follow up your enquiry.

CAOS Conflict Management - promoting Mindful Communication, Growth Through Conflict.



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This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management:


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

Buy Now