Mediator Mentoring for Mediation Practice and for Business Development

Mediator Mentoring from CAOS Conflict Management, London, UK


CAOS Conflict Management offers Mediator Mentoring for practice review and improvement and Business Development and Social Media and Internet Marketing mentoring for mediators wanting to enter into, or enhance their presence in this growing area of business.

We have always had a strong commitment to continuous review and learning amongst the Learning Community of Mediators associated with CAOS and so we can offer a simple, yet powerful approach to learning from casework experiences.

Mediators we have trained work in the fields of:

  • Homelessness mediation
  • Family Group Conferencing
  • Neighbour Mediation
  • Keyworker - Child in care mediation
  • Special Educational Needs Mediation
  • Workplace dispute mediation
  • Group dispute mediation
  • Student complaints mediation
  • Conflict Coaching
...... and we are constantly developing new areas in which to provide mediation - because of its wide applicability and clear benefits.

Using this wide range of experiences to draw upon we provide ongoing support for groups of mediators or 1-to-1 Mentoring for mediators as described on this page.

Mediator Mentoring for Mediation Business Development and Social Media and Internet Marketing

At CAOS Conflict Management, we are often approached by people who have trained as a mediator but who cannot get started working in this field. Common beliefs amongst newly trained mediators include:

1. Joining a panel or association or other mediator group will give them credibility that leads to work.

2. Searching for 'jobs in mediation' via search engines and online/offline publications will lead to work.

3. Going on a local court or local authority register of mediators will lead to work.

4. Volunteering for a local community mediation service.

5. Being 'accredited' will mean they get work while those who are not accredited will not. (See this blog post on this often misleading topic)

Unfortunately, while all of the above may, on occasion, lead to work, they are very passive ways of seeking work in mediation and are always reliant on an 'outside body' to provide that work, and/or it uses up time that could be spent more actively creating work opportunities. Where work is provided, it is likely to be low paid or unpaid.

Our Mediator Mentoring for Business Development will enable you to be more active and creative in your approach to generating work.

Social Media and Internet Marketing Mentoring for Mediators

We also have a growing expertise in the use of social media and internet marketing to publicise our work and see this as entirely appropriate to the promotion and growth of mediation, and conflict coaching, as a 'social service'. Social media engages the public and, therefore, potential users of mediation, in a conversation about what it offers and its benefits. We are able to provide tips and training in the use of twitter, youtube, linked in and how to search-engine-optimise webpages for increased presence in searches on Google and other search engines.

Alan Sharland has his own website which receives around 500 visits per day and his own twitter page with around 7800 followers. One of his youtube videos has had over 5200 views.

Your own social media and internet marketing can be improved through greater awareness of how to optimise your twitter page or website or youtube videos to ensure they are found by potential clients.

As a growing field of work, supported by Government initiatives, and being applied in an ever widening range of different types of dispute or difficulty, it is important that practitioners seek to educate their customer base - which in the case of mediation could be anyone - in the thinking behind mediation, what its benefits are, what they can expect from a mediator - and what they can't.

Social media and website search engine optimisation are powerful, and much cheaper ways of promoting what mediation involves and our mediator mentoring provision can help you with this.

Mediation Skills and Case Review Mentoring

However, you may be looking for mentoring entirely focused on your mediation practise and our Mentors will all have at least 12 years experience in mediation, and in a wide range of different fields of practise to draw upon to support you in this. But just as important as experience in our view is that we have a firm bedrock of Principles and Underlying Philosophies that inform our mediation practise that we use to support our review and improvement of our skills and to gain insights for future practise arising from the carrying out of our work.

These Underlying Philosophies and Practical Principles will also form the bedrock of our mentoring so that it provides you with a clear and coherent framework in which to learn from your reflections on your experiences or to prepare you for upcoming cases you are involved in.

Who will provide the Mediator Mentoring?

Alan Sharland has mediated in many different areas of mediation over a period of 20 years including mediation of complaints (student complaints, NHS complaints, SEN disagreements), discrimination (disability) and relationship breakdown at work, within families and in the community (workplace disputes, neighbour disputes, community organisation group disputes).

Alan has also established an independent community mediation service and been its Director for 11 years. He has substantially enhanced in-house provision of mediation by an NHS Health Authority. Additionally he has provided consultancy and training to enable Universities, community groups and local authorities to set up Mediation provision to assist with the resolution of various different types of dispute.

CAOS Conflict Management also has Associates with a wide range of mediation experiences, and from a similar background to Alan, who will also be available as Mentors.

A major challenge for any mediator is to resist the temptation to 'fix' situations they mediate in and trust that participants have the capacity to find their own answers to their situations.

Mediator mentoring can help a mediator to recognise where they may be doing this and to explore different ways of responding in such situations that continue to support the empowerment of participants, and, in turn, make impasse in meetings far less likely as participants are not 'wedged in' by a mediator's attempts to push for a particular outcome.

How much does Mediator Mentoring cost?

£145 per hour. It is usually recommended that a mentoring session lasts 1½-2 hours but this is not fixed.

(We give a reduction for CAOS Trained Mediators)

Social Media and Internet Marketing Mentoring for Mediators and Conflict Coaches:

£160 per hour - sessions will need to be a minimum of 1½ hours

If you are a CAOS Trained Mediator you can have Social Media and Internet Marketing mentoring at a discounted rate.

To become a CAOS Trained Mediator please click here

If you wish to become a CAOS trained Conflict Coach, please click here.

How is Mediator Mentoring Provided?

We can meet with people 1-to-1 at a venue of their choice, within London, however this may incur additional charges for travel time/costs.

We can provide mentoring via Skype

We can provide mentoring over the telephone. (not applicable to Social Media/Marketing Mentoring)

We can also attend a group mediator mentoring session and facilitate discussions centred around the group's mediation experiences and support group learning in relation to this.

We regularly provide this for groups of mediators that we have trained, for example in Universities or local authorities or other groups, including our own regular support sessions for our Learning Communities of Mediators and Conflict Coaches who have trained with CAOS Conflict Management.

If you would like to have mentoring from Alan Sharland or one of our experienced Associate Mediators, please call us on 020 3371 7507 to set the ball rolling.



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This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management:


"Very good course, glad we went on it. In fact 2 more persons on our Committee would like to go on the next one!"

MS - Sheltered Housing Residents Association Committe Member who attended a series of Committee Skills courses run by Alan Sharland.


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

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