Contact CAOS Conflict Management on 020 3371 7507

Mediation and Conflict Coaching are available from CAOS Conflict Management via Zoom.

Please let us know if you are looking for mediation or conflict coaching support during the corona virus lockdown period. This includes support for family difficulties and workplace difficulties as well as complaints and other contexts. 

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The next CAOS Mediation Skills Training Course in London....

Our next mediation skills training course is being held on:

Mon-Weds 8th-10th June and 15th-17th June 2020at Key House, 106, High Street, Yiewsley, Middlesex UB7 7BQ (within London Oyster zones in London Borough of Hillingdon).

All days are from 10.00am - 5.00pm and tea/coffee is available from 9.30am

Please contact us on 020 3371 7507 if you have an interest in attending our Mediation Skills Training Course.

Here is a video giving more detail about our course:

What makes the CAOS Mediation Skills training course different? 

• Tried, Tested, Effective: It has been tried and tested and used effectively in a wide range of areas of application over the past 17 years. In workplace disputes, family conflict challenges, homelessness situations, university student complaints, NHS complaints, Special Educational Needs disagreements, neighbour disputes. 

• Consistent Philosophy and Practice: It has a robust philosophical and practical framework to provide trainees with clarity and reassurance beyond their training as a reference for how to practise appropriately so that in whatever context they provide mediation they are supporting more effective communication and creativity in response to conflict. 

• Unique. The CAOS Model of Mediation is unique in that it is designed to support resolution at each stage of interaction with clients whether a Joint Mediation Meeting happens or not. This is because it was developed in response to challenges within neighbour disputes where statistically less than 50% of cases, and often less, have a joint meeting. This model still supports resolution even where there is not a willingness to meet. (And out of this unique approach, the CAOS Model of Conflict Coaching was also developed) This has knock-on benefits for its application in other areas where it is used, even where a Joint Mediation Meeting is more likely. Many models of mediation ‘rely’ on a Joint Meeting being the outcome of the process before it can be effective. For a voluntary process this is therefore problematic. Our model supports resolution whether a Joint Meeting occurs or not. 

• Price. Our training is also much cheaper than most other courses but of an equal level of quality (so we are told by people who have attended our course and other, much more expensive courses). We don’t spend 10’s or even 100s of thousands of pounds on marketing our courses as we are a small organisation providing a small number of courses per year. Other courses can be up to 4-5 times as expensive as ours but of no greater quality or effectiveness in training people in the skills required to provide an excellent mediation service. That’s why we are the ‘go-to’ training organisation for clients in a range of different areas of use of the process including universities, homelessness groups, housing associations and other mediation services. 
• Accessible Post-Course Support - We have a Learning Community of Mediators and Conflict Coaches who are able to share practice experiences in order to reflect on and learn and continually develop their mediation skills and practices beyond the course. More details are given below: 

Post-course Mediator Mentoring