Our Next Mediation Skills Training Course....


CAOS Mediation Training Course


Our next Mediation Skills Training Course is being held on:

Mon-Weds 23rd-25th January and Mon-Weds 6th-8th February 2017

 at

Key House, 106, High Street, Yiewsley, Middlesex, UB7 7BQ (within London Oyster zones in London Borough of Hillingdon). 

All days are from 10.00am - 5.00pm and tea/coffee is available from 9.30am

The course is for up to 8 participants.

We also have another course  being held on 8th-10th May and 22nd - 24th May 2017 at the same venue.

For further information about the course, including any discounted rates presently available, please Click Here or visit the links in the right column of this page.

Please contact us on 020 3371 7507 if you have an interest in attending our Mediation Training Course.

Here is a video giving more detail about our course:



And after the course.....

CAOS Conflict Management provides ongoing support and continued professional development opportunities beyond the Mediation Skills Training Course.

These are provided at a very reasonable rate in order to encourage the coming together of peers to learn from each other. Options provided include:

Regular Support Sessions - where CAOS Trained Mediators can come together to discuss cases they have been involved in and reflect on their practice. This provides a learning opportunity for all present to learn from other mediators' experiences. The course will address how to have such reflection sessions while still maintaining confidentiality for the client.

Themed Training Events - these sessions supplement the original training and provide an opportunity to look more deeply at aspects of mediation practice. Examples may include topics such as Working with Interpreters, Asserting our Role as Mediators, Questioning Skills, Mediating Group Disputes and many others.

One-to-One Mentoring for Mediators - if you want a more focused level of support, perhaps for dealing with a particular kind of issue, you can have mentoring from Alan Sharland or one of the Associate Mediators. This is available for non-CAOS trained mediators as well as those who have done the CAOS Mediation Skills Training Course.

Marketing Support and Training - whether practicing as a mediator for business purposes or for a charity, marketing your service is essential. CAOS Conflict Management can assist with the following:

  • Website development and design
  • Social Media Marketing - use of twitter, LinkedIn and Facebook to market your mediation business.

And on top of all this, if you become a CAOS Associate Mediator, CAOS will provide you with opportunities to develop as a Conflict Coach and/or as a Trainer who can provide the Mediation Skills and other training, endorsed by CAOS Conflict Management.

Click here to go from Mediation Skills Training Course to the CAOS Conflict Management home page

How to Resolve Bullying in the Workplace

Purchase this book written by Alan Sharland, Director of CAOS Conflict Management, on Amazon:

How to Resolve Bullying in the Workplace: Stepping out of the Circle of Blame to Create an Effective Outcome for All.



Some Testimonials about our training and links to other pages about our
Mediation Skills Training Course…..


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven Director of Common Ground Mediation, Edinburgh, Scotland.


"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University


This is what Brian Parry, Group Strategy Director at the Government Central Office of Information, said about our February 2012 course:

"Very challenging but also excellent opportunity to acquire new skills. The skills are useful not just as a mediator but also in other workplace situations and throughout your life. Training is well thought through/structured over 6 days so you have a chance to learn through trial and error.

Really enjoyed the course and thank you to Alan and Susie for their enthusiasm and encouragement!"

And this is what Chantelle Bramley said, who was training for her role as Mediator at The Bridge Housing Services in Charnwood, Leicestershire:

"I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting. I always felt comfortable, and always felt I was able to ask questions no matter how small/silly they seemed. The small group also meant that i got to know people really well, and this made the role plays/activities comfortable and enjoyable. Thank you Alan and Susie!"

Update from Chantelle, 6 weeks after the course:

"Just a quick update, everythings going really well. I've got 16 open cases at the minute, and on average have two appointments a day!"


Would you like to Train to become a Mediator? Click on the link to find out a bit more about our course.


"I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course."

Rebecca Howard who attended our February 2012 Mediation Training Course


When and Where is our next Mediation Skills Training Course?...and other stuff...


"Peace is not the absence of conflict, but the presence of creative alternatives for responding to conflict." - Dorothy Thompson


"It only takes one person to end a war, and you're the one. What a perfect set up!" - Byron Katie