The Handbook outlines:

• The Underlying Philosophies of Conflict Coaching from CAOS - these support you with your difficulty by ensuring the coaching process enables you to create your own answers to your situation rather than receive a 'quick fix' from the coach which is unlikely to be sustainable.


• Principles of Effective Communication - these have developed out of the practice of mediation - a process designed to support effective communication and creative responses towards the resolution of conflict


• Communication Skills - these skills enable more 'mindful', more effective and more 'intimate' communication so that you become more aware of how your communication impacts on a difficult situation.


• The 3 main ways in which conflict is responded to. Two of these never lead to resolution. Can you practice the 3rd way that leads to resolution?


• Bring the Handbook along to your first Conflict Coaching session to receive a £4 discount - or, if you have conflict coaching via Skype, show proof of purchase and you will have the cost of the Handbook taken off your first session.