Conflict Resolution Training from
CAOS Conflict Management

We provide conflict resolution training in a range of different areas as well as bespoke training for particular situations.

We have provided our training for the following organisations:

  • Brunel University
  • University of Plymouth
  • London Borough of Hillingdon
  • Dell Computers
  • Apollo Housing Group
  • Common Ground Mediation, Edinburgh
  • Hillingdon Association of Voluntary Services
  • Hillingdon AIDS Response Trust
  • Harrow Samaritans
  • Herts Young Homeless Group
  • Lewisham Action for Mediation Project (LAMP)
  • Cranford Community College
  • De Montfort University, Leicester
  • .....and many others.

These are the areas in which we presently provide conflict resolution training:

Mediation Skills training - a 6-day course, over two 3-day sessions, which gives attendees the skills to provide an effective mediation service. We have provided this course to hundreds of trainees over the last 12 years and for organisations such as universities, local authorities and community groups wanting workplace mediation training in order to establish in-house mediation services.

Conflict Coaching Training

Conflict Coaching Skills training - this is a 4-day course over two 2-day sessions which gives attendees the skills to work 1-to-1 with individuals experiencing some form of unresolved conflict or relationship difficulty. There are an enormous number of situations in which Conflict Coaching can be used within the workplace, within families and within wider community settings.

We have had a lot of interest in this pioneering new field of conflict resolution training and have trained people who want to use it as an additional service to those they already provide or as a new support option within organisations. Conflict Coaching differs significantly from counselling and should not be confused with this.

Managing Conflict in Teams - this is a 1 day workshop followed by 2 half-day review sessions, usually with 2-3 months between each session. We have provided this in Universities to help Managers review and improve the ways in which they communicate and respond to conflict within the teams they manage.

It introduces Principles of Effective Communication and Conflict Resolution drawn from the experience of mediation and conflict coaching and goes on to introduce and give opportunities for practise in communication skills that support effective listening and creative thinking in response to unresolved conflict.

Other training we have provided includes the following:

Dealing with difficult behaviour -this is a 1-day workshop and was originally provided for staff working in voluntary and other community groups in London Borough of Hillingdon to help them interact more effectively with clients and colleagues and also to support clients more effectively in ways that support their empowerment rather than fall into 'doing things for' them when they would normally be able to do or learn to do them for themselves.

Managing difficult conversations with constituents - this was a half-day workshop provided for Councillors in a London Borough Council to enable them to more effectively respond to difficult situations they encountered with their constituents.

Management Committee Skills Training

Committee or Meeting Skills Training - this training is for groups with management committees who would like support in running their meetings more effectively and responding to difficult situations and relationship and communication difficulties between committee or meeting group members.

Topics covered include Chairing skills, Effective communication in the meetings, Developing Teamwork. The training can be provided via a 1-day 'intensive' or via a series of 4-5 evening sessions of 3 hours.

If you would like to discuss your training needs with us, please call us on:

020 3371 7507

Alternatively, please use our Online Enquiry Form to send us details of your request and we will contact you as soon as possible to follow up your enquiry.

CAOS Conflict Management - promoting Mindful Communication, Growth Through Conflict.



Go from Conflict Resolution Training to our Enquiry Page if you would like to ask for more information.

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This is what people say about CAOS training...

"In my 20 years experience as an academic this is the best ‘in-service’ training I have experienced. The quality of the training team’s preparation and the skill with which they conducted the course was impressive."

Dr Meretta Elliott -Senior Lecturer-School of Arts-Brunel University - speaking about a 6-day Mediator training course run by Alan Sharland and colleagues.


"This was not an easy course; the challenges involved in working outside one’s usual mode of operation were considerable, but the upbeat attitude of the trainers and the calm and supportive atmosphere they created meant that I was free to work outside my comfort zone in developing an approach to assisting others deal with their own situations."

Dr Mary Richards - Subject Leader for Drama - Brunel University - also speaking about the Mediator training course.


"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.


Train to be a Mediator with CAOS Conflict Management:


"Alan provided excellent training for mediators at Common Ground Mediation which was challenging but also thoroughly enjoyable.

He led us through various interactive exercises to help us reflect on the mediator's role and impartiality. I would highly recommend Alan as a trainer for mediators."

Morag Steven - Director of Common Ground Mediation, Edinburgh, Scotland.


Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

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