Conflict Coaching Training - the CAOS Model

Conflict Coaching training by CAOS Conflict Management

 Our next Conflict Coaching Training Course is being held on:


Mon-Weds 16th,17th,18th October and Mon-Tues 13th,14th November 2017

at

Key House, 106, High Street, Yiewsley, Middlesex, UB7 7BQ

(within London Oyster card area)

All days for this 5-day course are from 10.00am - 5.00pm.

Early booking discounted rate of £795 available for a limited period. Normal rate: £950


"The course has led me to rethink how I approach any conflict situation I personally face and conflict I am engaged to advise on. Thanks, this has been a life-changing course for me." Melloney Guiver - Solicitor and HR Consultant who attended our March 2015 course (See Melloney's profile at this link)


How Do I Register My Interest In Conflict Coaching Training?

If you are interested in training in this newly developing field of conflict coaching, for yourself or for your organisation, please contact us on: 

020 3371 7507

...or fill in this form: 

Register for Conflict Coaching Training events

Please note that all fields followed by an asterisk must be filled in.

Please enter the word that you see below.

  


Why Attend Our Conflict Coaching Training Course?

CAOS Conflict Management is one of very few organisations in the UK that offers Conflict Coaching Training and there are a range of different models and approaches.

In its present 'early phase' of development as a process, most approaches to Conflict Coaching are extensions of life coaching or executive coaching which have a very different background to our model, which is rooted in the practice of mediation, a process specifically designed to support the resolution of conflict. 

"I would definitely recommend the CAOS Conflict Coaching Training course to anyone who is interested in adding to their skillset and their own communication skills as well as training as a Conflict Coach. I found the course challenging on a personal level as well as from a professional perspective."


"The Trainer was excellent in his delivery of a very new subject and I feel confident that I have the knowledge to undertake the role of a Conflict Coach."

(See lower down the page for more testimonials)


Our past trainees are now using Conflict Coaching to support people in creating more effective ways of communicating and responding to conflict in the following areas:

  • University students, for example difficulties in sharing accommodation.
  • University staff, for example managers and team members having difficult working relationships.
  • Carers and their families, for example difficulties between family members over how to care for a relative.
  • Partners who have separated and are having difficulties relating to their ex-partner, particularly over issues related to their children.
  • Managers - to help them become better leaders and be more able to support resolution of team member conflict more effectively.

Our training gives a clear set of Philosophies, Principles, skills and approaches for the trainee to draw upon as a foundation for their Conflict Coaching practice.

Conflict Coaching can be an extremely useful support option to offer people who are experiencing difficulties with unresolved conflict, as well as being a personally challenging practice.

Other areas in which CAOS Conflict Coaching can be used:

  • Within the workplace by HR professionals and managers for supporting effective resolution of conflict by employees.
  • With young people by youth workers and teachers and, of course, other young people on a peer-to-peer basis
  • For staff within public bodies such as hospitals, local authorities, universities etc. to offer colleagues support on a confidential peer-to-peer basis.
  • For parents or teachers wanting to find more effective ways of supporting young people with particular issues of unresolved conflict such as bullying, violence, school difficulties etc.
  • For social workers who are aware of conflicts that can arise for their clients, and for themselves and colleagues with their clients.

The range of potential applications for conflict coaching is extremely wide and should not be thought of as a service just for the work environment.


The History of CAOS Conflict Coaching

The CAOS Conflict Coaching Training course was developed out of a 2 year conflict coaching project in London UK, where individuals were offered free conflict coaching for any form of unresolved conflict that they were involved in.

The underlying philosophies behind the coaching were drawn from mediation, a process designed to promote creative thinking and effective communication to support the resolution of conflict. In this way it is different to other models of coaching that come from an executive or life-coaching model.

The CAOS model of Conflict Coaching focuses on supporting individuals involved in unresolved conflict to reflect on how they are communicating and responding to a conflict, relationship breakdown or other difficult situation and, where needed, create more effective ways of communicating and responding that work for them and the situation itself. As such it is a process that is suitable for anyone, in any context, as all of us experience unresolved conflict in our lives.

Conflict Coaching finally provides a means of support for dealing with unresolved conflicts as simply a problem for which someone is requesting help without it having to mean there's 'something wrong with them'. It is frequently the case that people referred for support processes have to be pathologised in the first instance in order for them to be offered support. Conflict Coaching acknowledges that everyone can have a difficult relationship, communication difficulties or some other unresolved conflict and so is open to anyone who wishes to move forward in any such situation. 

Alan Sharland and colleagues who worked on the initial project had over 10 years of mediation experience and used their understanding of principles of effective communication and conflict resolution to develop a model for use in 1-to-1 situations.

The practices you will learn on the course are applicable in any area of interpersonal conflict to support the individual client in creating more effective ways of responding to their difficulty.

Conflict Coaching recognises that communication and responding to conflict effectively can occasionally be difficult for any of us and is a skill we can pick up and learn to use for ourselves in order to reduce or remove those difficulties in our relationships at work, in our community and in our families.

Please click here if you'd like Conflict Coaching for yourself.


How Much is the Conflict Coaching Training?

Our next 5-day Conflict Coaching Training course will be held on: 

Mon-Weds 16th,17th,18th October and Mon-Tues 13th,14th November 2017

Venue: Key House, 106, High Street, Yiewsley, Middlesex, UB7 7BQ (within London Oyster card area)

All days for the full 5-day course are from 10.00am - 5.00pm.

The cost of the 5-day Conflict Coaching Training Course is £950 (discounts sometimes apply).

We presently have an early-booking discounted rate of £795 for this course, so please contact us very soon if you wish to attend the course. 

Discounts of 10% are available for bookings of 2 or more places from the same source.

Payment by instalments for the 5-day course is possible for an additional fee of 5% if a non-refundable deposit of £350 is paid far enough ahead of the course to allow for this - please contact us on 020 3371 7507 if you wish to propose an instalment payment option.

The course leads to a CAOS Conflict Coaching Practitioners Certificate and once trained you will have access to our post-course Support and Training sessions with our Learning Community of CAOS Conflict Coaches.


What Do I Learn?

The Conflict Coaching Training course content includes the following:

  • Introduction to Conflict Coaching, its Underlying Philosophies and Principles of Effective Communication and Conflict Resolution.
  • Developing the 'mindful' communication skills used in the CAOS model of Conflict Coaching.
  • Developing self-reflection practices to support continuous learning as a Conflict Coach
  • The 2 ineffective ways of approaching conflict and The '3 Cheers for Conflict' - which sees conflict as an opportunity for Learning, Connection and Insight.
  • Acknowledging our own personal challenges as a Conflict Coach, learning how to grow from them.
  • Keeping the 'expert' or 'Rescuer' out of our Conflict Coaching practice.

How Is The Training Delivered?

Our Conflict Coaching Training will challenge your own understanding and experience of conflict and how you respond to it.

Like mediation, conflict coaching is a discipline requiring continuous reflection and improvement if you are to effectively support clients in responding creatively to their unresolved conflicts.

The training is therefore experiential and interactive with frequent opportunities to practise coaching and then review the experience and realise learning points for incorporation into future practice.

There will also be a range of other activities in pairs and in groups to explore your role as a Conflict Coach, your own thoughts about and experiences of conflict, your attitudes towards clients, your own personal challenges in coaching clients and how you can meet those challenges.

The course is divided into an initial 3-day session followed by a 2-day session some weeks later and you will be encouraged to keep a reflective journal between the 2 sessions and if possible start to practise conflict coaching with clients.

We have an upper limit of 8 attendees on any course to ensure full opportunities for discussion and interaction as well as focused trainer support for attendees.

Some feedback from previous courses from Marina Sala at Choice Conflict Resolution, a CAOS-trained Conflict Coach:

What aspects of the course worked well for you? Why?

  • The coaching practice
  • Working with the Principles, through reflection, tableau and discussion and newspapers as it made me more aware of other principles I hadn’t considered in my own (and others) communication and thinking.
  • The Principles themselves are very well thought out
  • A more creative approach to C.C. 
  • The coaching done in a group setting. I learned a lot both as a client and as a coach in terms of asking questions, the impact closed or leading questions have and the impact of an incorrect summary.
  •  The clearing time, gave me a chance to arrive and gather before the day.

 

And this is what Gill Skelton said about our course:

 I would definitely recommend the CAOS Conflict Coaching Training course to anyone who is interested in adding to their skillset and their own communication skills as well as training as a Conflict Coach.

I found the course challenging on a personal level as well as from a professional perspective.

It allowed for the possibility of exploring different approaches to communication which could also produce an unexpected outcome. This approach widened the possibility of outcomes in any form of communication beyond a fixed expectation.

Go with an open mind and be surprised!

 

Debbie Thomas, Assistant Regional Manager London for the Salvation Army (at time of training), said: 

The Trainer was excellent in his delivery of a very new subject and I feel confident that I have the knowledge to undertake the role of a Conflict Coach.

   


conflict coaching training



Are you thinking 'What Is Conflict Coaching?' - then click here for an explanation of what conflict coaching involves so that you can decide if it's something you'd like to train in - or if you'd like to have conflict coaching.


What About After The Course?

CAOS provides ongoing opportunities after the Conflict Coaching Training course, usually monthly, to come together with other Conflict Coaches trained in this approach to review and improve your practice.

While attendance on a monthly basis is not essential it is highly recommended that attendance occurs at least quarterly.

The cost of the support sessions is very reasonable in order to encourage this review as we see it as an important part of our support package for the development of CAOS-trained Conflict Coaches.

For coaches who do not live in or near London there are opportunities for mentoring support via Skype with an experienced Conflict Coach.

If the conflict coaching training is bought in by an organisation, part of the package could include training in the running of ongoing support and review sessions or attendance at the regular sessions already being provided for other CAOS Conflict Coaches.

How Do I Register My Interest In Training?

If you are interested in training in this newly developing field of conflict coaching, for yourself or for your organisation, please contact us on:

020 3371 7507

...or fill in this form:

Register for Conflict Coaching Training events

Please note that all fields followed by an asterisk must be filled in.

Please enter the word that you see below.

  


Who Uses Conflict Coaching?

Conflict Coaching can be used by anyone involved in a workplace difficulty or a personal difficulty. We have provided it for staff at Universities and for individual members of the public with difficulties in their working or personal relationships, with their partners, work colleagues, children, parents, brothers, sisters.

Conflict Coaching can support anyone because it helps them to reflect on how they are communicating and how they are responding to their conflict irrespective of the context in which they are having difficulty.

We have trained staff at Brunel University in Conflict Coaching skills so that they can provide it for other staff and for students at the university as well as for community mediation services so that they can extend the range of services they can offer to people in their community.


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How to Resolve Bullying in the Workplace

"Alan Sharland has written a vital book on bullying. His approach is the way forward. Instead of focusing on 'proving it', which takes us in the direction of investigations and hearings that go no where and only serve to exacerbate an already sensitive situation, he shows the way forward through direct communication and a focus on the behavior that is of concern."

 John Ford - HR Mediation Academy


The CAOS Conflict Coaching Clients Handbook

Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

Buy Now

Conflict Coaching from CAOS Conflict Management
Tel: 020 3371 7507



Would you like Conflict Coaching but you don't live in London?

No Problem!

We can provide it via Skype!

Please let us know you'd like your Conflict Coaching via skype when you complete a Conflict Coaching Request form.


Are you:

An employer wanting access to Conflict Coaching for your employees?

A service provider wanting access to Conflict Coaching for your clients?

A health professional wanting access to Conflict Coaching for your patients?

Please CONTACT CAOS if you have an enquiry about Conflict Coaching or our other services.


Train to be a Conflict Coach with CAOS Conflict Management. Courses for individuals and for organisations. Click the link above to find out more.


"Hello [Coach], Thank you so much for coming the other day. I immediately put some of the things into action. I feel so much happier since then, as if a weight has been lifted. The situation has improved no end. I do feel empowered. I hope other people can benefit as I have done .... Thanks again." - Conflict Coaching client


Conflict Coaching for Executives


Conflict Coaching for Workplace Disputes


Conflict Coaching for Family Disputes


Conflict Coaching for Bullying


Group Conflict
Coaching


"I'm writing to say THANK YOU VERY MUCH! for the Conflict Coaching sessions. I found them very helpful. It's helped me to realise though I continue to have difficulties that I can approach and look at them differently. And feel more empowered to face difficult situations."- Conflict Coaching client