Community Mediation from CAOS Conflict Management

Many of our mediators have come from a community mediation background, possibly the most challenging field of mediation in which to practice.

CAOS Conflict Management provides mediation and conflict coaching across London, and training and consultancy nationally.

Community mediation covers a wide range of types of dispute including neighbour disputes, community wide issues, tenant-landlord disputes, disputes between owners of commercial properties such as pubs, workshops etc. and the local population and many more issues besides.

Disputes between neighbours can lead to very stressful and damaging outcomes including turning to drink, being prescribed medication, family arguments, moving out of home to stay elsewhere as well as verbal abuse and violence.


Do you have 'high hedges' dispute with your neighbour or are worried that one might arise soon? Click Here for further information and support relating to this kind of difficulty.


Mediation as an alternative

Dealing with disputes through mediation encourages both parties to work to find a resolution to their problem. This may be difficult if they do not like the other person or are frightened of them, but by continuing the dispute and dealing with it adversarially, the long term consequences can be much worse. Click on this link to read about an appeal, dismissed by the courts, where parties were criticised for not using mediation earlier in the dispute to resolve it.

The CAOS approach to mediation is designed to take into account people’s fears and anger towards each other and provides a ‘safe space’ to create better ways of dealing with the issues that cause the dispute.

In the case of neighbour disputes, mediation offers the chance for neighbours to find ways of living next door to each other which do not lead to problems.

However, in some areas of mediation, in particular neighbour mediation, we may only assist one person as the other party may not want mediation.

Mediation from CAOS Conflict Management supports any person wanting our support in such situations to:

  • Create alternative ways of responding to their situation.
  • Create alternative ways of communicating with their neighbour when it is necessary to do so.
  • Create alternative ways of supporting themselves in the situation, whether the actions of their neighbour change or not.

This approach applies to all parties involved in mediation, so that the simple, clear aim of mediation is to assist all involved in creating a better way forward in their situation however they define that.


Are you a Registered Social Landlord or Local Authority Housing Department or other landlord wanting access to mediation for your tenants and/or residents?

CAOS Conflict Management can provide 'open access' to mediation for your tenants and residents based on a Service Level Agreement for either a fixed or open-ended number of cases.

Contact CAOS Conflict Management on 020 3371 7507 to discuss your interests in this.

Alternatively CONTACT CAOS if you have an enquiry about Mediation or our other services.

We are able to draw on over 15 years of experience in this field and have a clear insight into the issues involved in setting up community mediation provision as well as the pitfalls and obstacles to providing an effective service.

Tel. 020 3371 7507

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Mediation from CAOS Conflict Management

CAOS Conflict Management provides mediation in all types of dispute situations but links to some of the main areas are given below:

community mediation


Neighbour Dispute Mediation




NHS Complaints Mediation


NHS Complaints Mediation



Workplace Mediation

Workplace Dispute Mediation

How to Resolve Bullying in the Workplace

Purchase this ebook written by Alan Sharland, Director of CAOS Conflict Management:

How to Resolve Bullying in the Workplace: Stepping out of the Circle of Blame to Create an Effective Outcome for All.

Group Conflict Coaching


Group Conflict Coaching


Conflict Coaching for Bullying

Conflict Coaching for Bullying



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